# Refund Policy **Last Updated: 30 August 2026** This Refund Policy explains the contractual refund and rerun guarantee for Smart Headshots AI, operated by CodeBucks. It forms part of our [Terms and Conditions](/terms). This policy gives you contractual rights in addition to any consumer right or remedy that cannot lawfully be excluded. ## 1. Seven-day full-refund promise If you are not happy with your delivered headshots, you may request a **full refund within 7 calendar days after delivery**. "Delivery" means the time our Service records your gallery as delivered and makes it available in your account. Viewing or downloading headshots does not by itself make you ineligible. This promise applies to Starter, Professional, and Executive orders, subject to the rerun process and eligibility rules below. A full refund means the full amount paid for the affected order through hosted checkout, including tax charged as part of that transaction. We do not deduct a restocking or payment-processing fee from an approved full refund. ## 2. Included rerun Professional and Executive orders include **one free rerun of the full batch**. Starter orders do not include a rerun. For a Professional or Executive order, the included rerun is normally the first contractual remedy when dissatisfaction concerns likeness or generation quality: 1. Contact us within 7 calendar days after delivery. 2. Keep the complete source-photo set available while we review the request. 3. If the request qualifies and a rerun is reasonably available, we will rerun the batch using appropriate adjustments. 4. If the rerun still does not resolve the issue, we will provide a full refund. We may provide a direct full refund instead where the order failed technically, a rerun is unavailable or unreasonable, required source or model data is unavailable through no fault of the customer, or another remedy is required by law. If we accept a timely rerun request and the rerun is delivered after the original seven-day period, you may request the full refund within 48 hours after rerun delivery. Automatic deletion under our normal retention schedule will not defeat a claim you made on time, but you must not delete any source photograph yourself while the request is open. A Starter customer may request a full refund directly within the seven-day delivery window. ## 3. Keep source photographs until you decide We compare the delivered gallery against the complete source-photo set when reviewing a rerun or refund. Source photographs and the training archive are normally deleted 7 days after delivery. If you delete **any** source photograph before making a request, or while we are reviewing it, the contractual rerun and refund guarantee for that session ends immediately because the comparison set is no longer complete. Deleting source photographs does not delete finished headshots. Deleting a gallery does not necessarily delete source photographs. This rule applies to our contractual guarantee. It does not remove a statutory right that cannot lawfully be waived. ## 4. When the contractual guarantee may be unavailable We may decline a request under this contractual guarantee where: - the first request is made more than 7 calendar days after delivery, except for the accepted-rerun extension described above; - you deleted any source photograph before or during review; - the request concerns a different order, account, or session; - the payment was already fully refunded; - there is credible evidence of fraud, chargeback abuse, multiple-account manipulation, unauthorised use of another person's likeness, or another material violation of our Terms; or - completing the request would violate law or an applicable provider restriction. Subjective dissatisfaction is enough to make a timely request. We may ask for a short explanation and permission to compare the gallery with the source photographs, but we will not require unnecessary forms or impose a "no downloads" condition. A decision under this contractual guarantee does not prevent you from exercising a non-waivable legal right. ## 5. Paid order that is not delivered If you paid for an order and the Service cannot deliver it because of a verified technical or operational failure attributable to us, contact [support@smartheadshots.ai](mailto:support@smartheadshots.ai). We will investigate and, as appropriate, complete the order, provide the included rerun, or issue a full refund. If we cannot provide the materially complete order within a reasonable time, you may request a full refund. ## 6. How to request a refund or rerun Email [support@smartheadshots.ai](mailto:support@smartheadshots.ai) and include: - the email address used for the order; - the order number or invoice link, if available; - the pack and tier purchased; - whether you are asking for a rerun or refund; and - a short description of the issue. Do not send payment-card details by email. We aim to acknowledge a complete request within 2 business days. Investigation may take longer where we need to verify payment, fraud, provider, or technical information, but we will keep you reasonably informed. ## 7. How approved refunds are paid Approved refunds are submitted through Dodo Payments to the original payment method used for the order. We cannot redirect a refund to an unrelated card, account, or person. After submission, the time for funds to appear is controlled by Dodo Payments, your bank, card issuer, and payment method. It commonly takes several business days and may take longer. Currency conversion or bank charges outside our control may cause the amount shown by your financial institution to differ from the original converted amount. If the original payment method cannot receive a refund, contact us. We will work with Dodo Payments and consider another lawful method where required or reasonably available. ## 8. Effect of a full refund Once a full refund is completed: - the licence granted under our Terms for the refunded batch ends to the extent permitted by law; - access to the delivered gallery ends, and the generated headshots and trained model are deleted when the refund is issued; and - you must stop publishing or using, and delete copies of, the refunded batch that remain under your control. This section does not require you to violate a legal retention obligation and does not limit a right that cannot lawfully be excluded. ## 9. Chargebacks and payment disputes Please contact us first if there is a problem with an order so we can try to resolve it. A chargeback or payment dispute may cause access to the affected order to be paused while Dodo Payments and the financial institutions investigate. Nothing in this policy prevents you from contacting your bank, payment provider, consumer-protection authority, or regulator, or from exercising rights available under law. ## 10. Changes to this policy The version of this policy in effect when you place an order applies to that order unless a later version gives you more favourable rights or applicable law requires otherwise. We may update this policy for future orders by posting the revised version and changing the "Last Updated" date. ## 11. Contact **CodeBucks** Sole proprietorship operating Smart Headshots AI Gujarat, India [support@smartheadshots.ai](mailto:support@smartheadshots.ai)