Refund Policy

Last Updated: June 3, 2025

1. Overview

At SmartHeadshots.ai, we stand behind the quality of our AI-generated headshots. This Refund Policy outlines the conditions under which refunds may be requested and processed for our Pro and Premium plans.

2. Refund Eligibility

2.1 Eligible Plans

  • ✅ Pro Plan: Eligible for refunds
  • ✅ Premium Plan: Eligible for refunds
  • ❌ Basic Plan: Not eligible for refunds

2.2 Eligibility Criteria To qualify for a refund, you must meet ALL of the following conditions:

  • Request made within 30 days of purchase
  • You have not downloaded any generated headshots
  • You can demonstrate legitimate dissatisfaction with results
  • No evidence of service abuse or terms violation
  • Account in good standing with no suspicious activity

2.3 Technical Issues Refunds may be granted for unresolved technical issues that prevent service delivery, regardless of plan type.

3. Refund Request Process

3.1 How to Request Contact us at: support@smartheadshots.ai

3.2 Required Information Include the following in your refund request:

  • Order number (found in purchase confirmation email)
  • Account email address
  • Reason for dissatisfaction
  • Confirmation that no images were downloaded
  • Screenshots of issues (if applicable)

3.3 Processing Timeline

  • Initial Response: Within 24-48 hours
  • Review Period: 2-5 business days
  • Refund Processing: 7-14 business days after approval
  • Payment Credit: Additional 3-7 business days depending on payment method

4. Refund Limitations

4.1 One Refund Per Customer Each customer is limited to one refund per 12-month period to prevent abuse.

4.2 Partial Services No partial refunds for partially used services or downloaded content.

4.3 Third-Party Fees Payment processing fees are non-refundable and may be deducted from refund amount.

5. Refund Denial Conditions

5.1 Automatic Denial Refund requests will be automatically denied if:

  • Any generated images have been downloaded
  • Request made after 30-day window
  • Evidence of account abuse or manipulation
  • Violation of Terms of Service
  • Multiple refund requests from same user
  • Use of service for prohibited purposes

5.2 Quality Standards Refunds are not guaranteed solely based on subjective preferences. We evaluate requests based on objective quality standards and technical delivery.

6. Anti-Abuse Measures

6.1 Zero Tolerance Policy We maintain strict anti-abuse measures to protect service integrity:

  • Account monitoring for suspicious patterns
  • Cross-reference with previous refund requests
  • Technical analysis of service usage
  • Verification of stated reasons for dissatisfaction

6.2 Consequences of Abuse Detected abuse will result in:

  • Immediate refund denial
  • Permanent account suspension
  • Forfeiture of any remaining service credits
  • Potential legal action for fraudulent activity

6.3 Right to Investigate We reserve the right to thoroughly investigate all refund requests and may request additional documentation or verification.

7. Refund Processing

7.1 Approved Refunds Approved refunds will be processed to:

  • Original payment method used for purchase
  • Same account holder name as original transaction
  • Cannot be redirected to different payment methods

7.2 Failed Refund Processing If refund processing fails:

  • We will contact you for updated payment information
  • Alternative refund methods may be arranged
  • Refund amount held for 90 days pending resolution

8. Disputes and Appeals

8.1 Denied Refund Appeals If your refund request is denied, you may:

  • Request detailed explanation of denial reason
  • Provide additional supporting documentation
  • Submit one appeal within 14 days of denial

8.2 Final Decision Our refund decisions are final after the appeal process. No further requests will be considered for the same transaction.

9. Chargebacks and Disputes

9.1 Direct Communication First Before initiating payment disputes or chargebacks, please contact us directly at support@smartheadshots.ai to resolve issues.

9.2 Chargeback Consequences Initiating chargebacks without prior communication may result in:

  • Immediate account suspension
  • Forfeiture of service access
  • Collection efforts for disputed amounts
  • Reporting to credit agencies if applicable

10. Special Circumstances

10.1 Technical Failures We may offer refunds outside standard policy for:

  • Extended service outages preventing usage
  • Data loss due to system failures
  • Security breaches affecting your account

10.2 Goodwill Gestures We may, at our sole discretion, offer refunds or service credits as goodwill gestures for exceptional circumstances.

11. Contact Information

For refund requests or questions about this policy:

12. Policy Changes

This Refund Policy may be updated periodically. Changes will be posted on our website with an updated effective date. Continued use of our service constitutes acceptance of policy modifications.

This Refund Policy is effective as of June 3, 2025